Intermediate
Information Technology & Misc
Q44 / 100
In ITIL terminology, what is a "Service Level Agreement" (SLA)?
Correct! Well done.
Incorrect.
The correct answer is C) A formal agreement defining the expected level of service between a provider and a customer, including metrics like uptime and response times
C
Correct Answer
A formal agreement defining the expected level of service between a provider and a customer, including metrics like uptime and response times
Explanation
An SLA is a formal commitment between a service provider and a customer that specifies measurable targets, such as uptime percentages and response or resolution times, and the consequences of not meeting them.
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44/100