Intermediate
Information Technology & Misc
Q67 / 100
In an IT support context, what does "escalation" typically mean?
Correct! Well done.
Incorrect.
The correct answer is D) Passing a support ticket or issue to a higher level of expertise or authority when it cannot be resolved at the current level
D
Correct Answer
Passing a support ticket or issue to a higher level of expertise or authority when it cannot be resolved at the current level
Explanation
Escalation is the process of routing an issue to someone with more specialized knowledge, higher authority, or more resources when the current support tier cannot resolve it within expected timeframes.
Progress
67/100